General terms and conditions of sale
1. Purpose
These General Terms and Conditions of Sale define the rights and obligations of the parties regarding the sale of products offered on the website.
Any order placed on the website implies full and complete acceptance of these General Terms and Conditions of Sale.
2. Seller’s Identity
KCosmetique
17-19 Boulevard de la Muette
95140 Garges-lès-Gonesse
France
The products offered on the website are primarily intended for professional customers.
3. Products
The products offered for sale are those presented on the website, subject to stock availability.
Product photographs and descriptions are provided for informational purposes only and are not contractually binding.
4. Prices
Prices are indicated in Euros (€).
They may be indicated excluding or including taxes, depending on the client's status.
Delivery costs are indicated when the order is confirmed.
The seller reserves the right to modify its prices at any time. However, products will be invoiced at the price in effect at the time the order is confirmed.
5. Orders
The order is validated once payment is accepted and the order confirmation is sent to the customer.
The seller reserves the right to refuse or cancel any order in the event of:
- an existing dispute with the customer
- non-payment of a previous order
- suspicion of fraud
- a clear error in price or product availability.
6. Payment
Orders are paid online using the payment methods available on the website.
Unless otherwise agreed, all orders must be paid before shipment.
No deferred payments are accepted.
7. Delivery
Products are shipped according to the terms described in the shipping policy available on the website.
Delivery times are indicative and depend on the carrier.
The seller cannot be held responsible for a delivery delay attributable to the carrier.
8 - Package Verification upon Delivery
In accordance with the conditions imposed by carriers DPD and Chronopost, the customer is required to perform a complete verification of the package and its contents at the time of delivery, even if the outer packaging appears to be in good condition.
The customer must particularly verify:
- the condition of the package
- the presence of all products
- the conformity of the delivered merchandise.
- make precise and detailed reservations on the carrier's delivery slip,
- clearly indicate the number of missing or damaged products.
Examples of valid reservations:
- “Open package – 3 missing products”
- “Damaged carton – 2 broken products”
General statements such as “subject to unpacking” or “damaged package” are not considered admissible reservations by carriers.
Any signature of the delivery slip without precise reservation signifies acceptance of the merchandise in its condition and in its entirety.
Consequently:
- no claim or dispute with the carrier will be accepted if these reservations have not been indicated at the time of delivery.
9. Right of Withdrawal
In accordance with the legislation applicable to distance selling, consumer customers have a period of 14 days from receipt of the order to exercise their right of withdrawal.
Return costs are borne by the customer.
Only the amount of the returned merchandise will be refunded.
Products must be returned unopened and in their original packaging.
Sales to professionals do not necessarily benefit from the right of withdrawal.
10. Returns and Refunds
Return conditions are detailed in the return and refund policy available on the website.
Return costs are borne by the customer unless there is a preparation error or a defective product.
11. Liability
The seller cannot be held responsible for damages resulting from improper use of the products sold.
The seller’s liability cannot be engaged in cases of force majeure or events beyond its control.
12. Intellectual Property
All elements of the website (texts, images, logos, graphics) are protected by intellectual property rights.
Any reproduction, exploitation, or use without authorization is strictly prohibited.
13. Data Protection
Information collected during orders is used solely within the scope of the commercial relationship.
In accordance with personal data protection regulations, customers have the right to access, modify, and delete their data.
14. Applicable Law
These General Terms and Conditions of Sale are governed by French law.
In the event of a dispute, an amicable solution will be sought before any legal action.
Failing that, the competent courts will be those of the seller’s registered office.